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Privacy Policy For CapabilityFx

Effective Date: 01 May 2025

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CapabilityFx (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website, www.capabilityfx.com (the “Site”), and any related services.

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By using our Site, you agree to the practices described in this Policy.

  • We collect and process the following types of personal data:

    • Information you provide:
      When you submit a form, contact us, subscribe to updates, or engage with CapabilityFx services, we may collect personal information such as your name, email address, company, job title, phone number, and any other information you provide voluntarily.

    • Automatically collected data:
      We collect technical data such as your IP address, browser type, device type, pages visited, and interactions with our site — to monitor performance, improve usability, and optimize your experience.

    • Cookies and tracking technologies:
      We use cookies and similar technologies to enhance site functionality, personalize content, and analyze usage. You can manage cookie preferences via your browser settings.

  • We use your personal data to support and enhance your experience with CapabilityFx. Specifically, we may use your information to:

    • Deliver, operate, and improve our services — including diagnostics, assessments, and capability-building solutions.

    • Provide personalized reports and insights based on your inputs, preferences, and areas of interest.

    • Respond to your inquiries and communicate updates related to our services, events, or resources.

    • Analyze usage patterns and site performance to enhance functionality and content relevance.

    • Comply with legal and regulatory requirements, and to enforce our Terms of Use and safeguard the integrity of our services.

  • If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data in accordance with applicable data protection laws and under the following legal bases:

    • Consent: When you explicitly provide your permission — for example, by subscribing to newsletters or opting in to communications.

    • Contractual necessity: To fulfill our obligations in delivering services you request, such as providing access to assessments or follow-up resources.

    • Legitimate interests: For purposes such as improving our services, maintaining business operations, and communicating relevant updates — provided these interests do not override your fundamental rights.

    • Legal obligation: Where necessary to comply with applicable laws, regulations, or lawful government requests.

  • We do not sell or rent your personal data.

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    We may share your information only in the following circumstances:

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    • With trusted third-party service providers who support our operations — such as website hosting, analytics, CRM platforms, or payment processors. These partners are bound by strict confidentiality and data protection obligations.

    • With legal or regulatory authorities when required to comply with applicable laws, respond to legal requests, enforce our Terms of Use, or protect the rights, safety, or security of our users, clients, or the public.

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    All data shared is limited to the minimum necessary for the stated purpose.

  • Your personal data may be transferred to — and processed in — countries outside your country of residence, including jurisdictions that may not offer the same level of data protection as your local laws.

    When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information. These may include:

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    • Standard Contractual Clauses approved by the European Commission or other recognized legal mechanisms.

    • Binding contractual agreements with service providers to uphold confidentiality, integrity, and data protection standards.

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    We take these measures to ensure your data remains protected, regardless of where it is processed.

  • We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

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    • Providing services and insights

    • Complying with legal, regulatory, or contractual obligations

    • Resolving disputes and enforcing our agreements

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    Where possible, we will anonymize or securely delete data that is no longer required for these purposes. The specific retention period may vary depending on the nature of the data and the context in which it was collected.

  • Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

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    • Access – Request a copy of the personal data we hold about you.

    • Correction – Request corrections to inaccurate or incomplete information.

    • Deletion – Request that we delete your personal data in certain circumstances.

    • Objection – Object to certain types of processing, such as direct marketing.

    • Restriction – Request a limitation on how your data is processed.

    • Data portability – Request your data in a structured, commonly used format.

    • Withdraw consent – Where processing is based on consent, you may withdraw it at any time.

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    To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond in accordance with applicable legal timelines.

  • We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These include:

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    • Secure server environments and encrypted data transmission

    • Access controls and authentication protocols

    • Regular monitoring and vulnerability assessments

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    While no system can guarantee absolute security, we are committed to continually reviewing and improving our safeguards to protect your information.

  • CapabilityFx does not knowingly collect or process personal data from individuals under the age of 16. Our services are intended for professionals, organizations, and individuals of legal working age.

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    If we become aware that we have collected personal data from a minor without verified parental consent, we will take steps to delete that information promptly.

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    If you believe a minor has provided us with personal data, please contact us using the details below.

  • We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs.

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    When we make material changes, we will revise the “Last Updated” date at the top of the policy and, where appropriate, notify you through our website or other direct communications.

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    We encourage you to review this policy periodically to stay informed about how we protect your data.

  • If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

     

    Email: privacy@capabilityfx.com
    Company Name: CapabilityFx (Pty) Ltd
    Registration Number: 2025/350486/07
    Registered Address: 111 Puttick Avenue, Sundowner, Johannesburg, 2193. South Africa.

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    We are committed to responding promptly and respectfully to all data-related inquiries.

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